{"id":13,"date":"2025-10-19T19:27:23","date_gmt":"2025-10-19T16:27:23","guid":{"rendered":"https:\/\/apusathens.gr\/?page_id=13"},"modified":"2026-06-29T17:25:22","modified_gmt":"2026-06-29T14:25:22","slug":"returns","status":"publish","type":"page","link":"https:\/\/apusathens.gr\/en\/returns\/","title":{"rendered":"Cancel\/Return Policy"},"content":{"rendered":"<section class=\"section\" id=\"section_98461485\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-full-width align-middle align-center\"  id=\"row-896044587\">\n\n\n\t<div id=\"col-524891502\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n  <div id=\"page-header-941805663\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper uppercase flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Returns Policy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <ul class=\"nav sm-touch-scroll nav-line nav-uppercase text-center nav-center\"><li class=\"nav-single-page hidden\"><\/li><\/ul>      <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"max-width:60%;height:2px;background-color:rgb(0, 0, 0);\"><\/div><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-669012804\">\n\n\n\t<div id=\"col-566298464\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>You can return your order within <strong>5 days<\/strong>.<\/p>\n<p>Apus does not cover back and forth delivery costs. It is solely the responsibility of the customer.<\/p>\n<p>If, for any reason, you are not satisfied with your order, Apus is obliged to refund you within the first <strong>15 days from delivery<\/strong>.<\/p>\n<p>However, Apus does not refund customers who have already <strong>used<\/strong> the products or <strong>mistreated<\/strong> them.<\/p>\n<p>\nFor orders shipped outside Greece, the customer is advised to send back the order to the following address:<\/p>\n<p><strong>PRIOVOLOU ALIKI \/ Apus Shop<\/strong><br \/>\n62, Kaukasou str., 11363<br \/>\nKypseli, Athens<br \/>\nGreece<\/p>\n<p style=\"text-align: center;\">                <div class=\"cs4u-wb\">\n                        <div class=\"cs4u-wb__intro\">\n                <h2>Electronic withdrawal request<\/h2>\n                <p>Fill in your order details and confirm your submission. You will receive a confirmation email with the submission time.<\/p>\n            <\/div>\n            <form class=\"cs4u-wb__form cs4u-wb__wizard\" method=\"post\" action=\"https:\/\/apusathens.gr\/wp-admin\/admin-post.php\" enctype=\"multipart\/form-data\" data-start-step=\"1\">\n                <input type=\"hidden\" name=\"action\" value=\"cs4u_wb_submit\">\n                                    <p class=\"cs4u-wb__hp\" aria-hidden=\"true\"><label>Leave this field empty<input type=\"text\" name=\"cs4u_wb_company\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/p>\n                                <input type=\"hidden\" id=\"cs4u_wb_nonce\" name=\"cs4u_wb_nonce\" value=\"41d55c0ca3\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/13\" \/>                <ol class=\"cs4u-wb__steps\" aria-label=\"Withdrawal steps\">\n                    <li class=\"is-active\" data-step-indicator=\"1\">Order<\/li>\n                    <li data-step-indicator=\"2\">Products and reason<\/li>\n                    <li data-step-indicator=\"3\">Confirmation<\/li>\n                <\/ol>\n                                <section class=\"cs4u-wb__panel\" data-step=\"1\">\n                    <h3>Identification details<\/h3>\n                    <div class=\"cs4u-wb__grid\">\n                    <p>\n                        <label for=\"cs4u_wb_order_id\">Order number *<\/label>\n                        <input type=\"number\" id=\"cs4u_wb_order_id\" name=\"order_id\" value=\"0\" required>\n                    <\/p>\n                    <p>\n                        <label for=\"cs4u_wb_customer_email\">Order email *<\/label>\n                        <input type=\"email\" id=\"cs4u_wb_customer_email\" name=\"customer_email\" value=\"\" required>\n                    <\/p>\n                    <p class=\"cs4u-wb__lookup-wrap\">\n                        <button type=\"button\" class=\"button cs4u-wb__lookup\">Check order<\/button>\n                        <span class=\"cs4u-wb__lookup-status\" aria-live=\"polite\"><\/span>\n                    <\/p>\n                    <p>\n                        <label for=\"cs4u_wb_customer_name\">Full name *<\/label>\n                        <input type=\"text\" id=\"cs4u_wb_customer_name\" name=\"customer_name\" value=\"\" required>\n                    <\/p>\n                    <p>\n                        <label for=\"cs4u_wb_customer_phone\">Phone<\/label>\n                        <input type=\"text\" id=\"cs4u_wb_customer_phone\" name=\"customer_phone\" value=\"\">\n                    <\/p>\n                    <\/div>\n                <\/section>\n                <section class=\"cs4u-wb__panel\" data-step=\"2\">\n                    <h3>2. Select products<\/h3>\n                    <p class=\"cs4u-wb__hint\">After confirming the order number and email, the order products appear for selection.<\/p>\n                    <div class=\"cs4u-wb__grid\">\n                        <p>\n                            <label for=\"cs4u_wb_resolution_type\">Preferred resolution *<\/label>\n                            <select id=\"cs4u_wb_resolution_type\" name=\"resolution_type\" required>\n                                <option value=\"refund\">Refund<\/option>\n                                <option value=\"replacement\">Product replacement<\/option>\n                            <\/select>\n                        <\/p>\n                        <p>\n                            <label for=\"cs4u_wb_opened_package\">Opened package?<\/label>\n                            <select id=\"cs4u_wb_opened_package\" name=\"opened_package\">\n                                <option value=\"no\">No<\/option>\n                                <option value=\"yes\">Yes<\/option>\n                                <option value=\"unknown\">Not sure<\/option>\n                            <\/select>\n                        <\/p>\n                    <\/div>\n                    <div class=\"cs4u-wb__item-actions\" aria-label=\"Return product options\">\n                        <button type=\"button\" class=\"button cs4u-wb__select-all\">Select all products<\/button>\n                        <button type=\"button\" class=\"button cs4u-wb__clear-items\">Clear selection<\/button>\n                    <\/div>\n                    <div id=\"cs4u_wb_items\" class=\"cs4u-wb__items\"><\/div>\n                    <div id=\"cs4u_wb_totals\" class=\"cs4u-wb__totals\" aria-live=\"polite\"><\/div>\n                    <div class=\"cs4u-wb__whole-order-wrap\">\n                        <label class=\"cs4u-wb__whole-order\"><input type=\"checkbox\" name=\"whole_order\" value=\"1\"> <span>Entire order<\/span><\/label>\n                        <span class=\"cs4u-wb__whole-order-status\"><\/span>\n                        <label class=\"cs4u-wb__whole-order-note\" for=\"cs4u_wb_whole_order_reason\">Reason \/ comment for the whole order                            <textarea id=\"cs4u_wb_whole_order_reason\" name=\"whole_order_reason\" rows=\"3\" placeholder=\"Optional explanation\"><\/textarea>\n                        <\/label>\n                    <\/div>\n                    <span class=\"cs4u-wb__item-choice-status\" aria-live=\"polite\"><\/span>\n                    <p>\n                        <label for=\"cs4u_wb_photos\">Photos \/ evidence (optional)<\/label>\n                        <input type=\"file\" id=\"cs4u_wb_photos\" name=\"photos[]\" multiple accept=\"image\/*,.pdf\">\n                        <span class=\"cs4u-wb__hint\">Useful for wrong, defective, or damaged products.<\/span>\n                    <\/p>\n                    <div class=\"cs4u-wb__legal-note\">\n                        <div><strong>Return shipping<\/strong><br><p>\u03a4\u03bf \u03ba\u03cc\u03c3\u03c4\u03bf\u03c2 \u03b5\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ae\u03c2 \u03b5\u03c0\u03b9\u03b2\u03b1\u03c1\u03cd\u03bd\u03b5\u03b9 \u03c4\u03bf\u03bd \u03c0\u03b5\u03bb\u03ac\u03c4\u03b7, \u03b5\u03ba\u03c4\u03cc\u03c2 \u03b1\u03bd \u03c4\u03bf \u03ba\u03b1\u03c4\u03ac\u03c3\u03c4\u03b7\u03bc\u03b1 \u03ad\u03c7\u03b5\u03b9 \u03c3\u03c5\u03bc\u03c6\u03c9\u03bd\u03ae\u03c3\u03b5\u03b9 \u03b4\u03b9\u03b1\u03c6\u03bf\u03c1\u03b5\u03c4\u03b9\u03ba\u03ac \u03ae \u03c4\u03bf \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd \u03b5\u03af\u03bd\u03b1\u03b9 \u03bb\u03ac\u03b8\u03bf\u03c2\/\u03b5\u03bb\u03b1\u03c4\u03c4\u03c9\u03bc\u03b1\u03c4\u03b9\u03ba\u03cc.<\/p>\n<\/div>\n                        <div><p>\u039f\u03c1\u03b9\u03c3\u03bc\u03ad\u03bd\u03b1 \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03b1 \u03bc\u03c0\u03bf\u03c1\u03b5\u03af \u03bd\u03b1 \u03b5\u03be\u03b1\u03b9\u03c1\u03bf\u03cd\u03bd\u03c4\u03b1\u03b9 \u03b1\u03c0\u03cc \u03c4\u03bf \u03b4\u03b9\u03ba\u03b1\u03af\u03c9\u03bc\u03b1 \u03c5\u03c0\u03b1\u03bd\u03b1\u03c7\u03ce\u03c1\u03b7\u03c3\u03b7\u03c2 \u03c3\u03cd\u03bc\u03c6\u03c9\u03bd\u03b1 \u03bc\u03b5 \u03c4\u03b7\u03bd \u03b9\u03c3\u03c7\u03cd\u03bf\u03c5\u03c3\u03b1 \u03bd\u03bf\u03bc\u03bf\u03b8\u03b5\u03c3\u03af\u03b1, \u03cc\u03c0\u03c9\u03c2 \u03c0\u03c1\u03bf\u03c3\u03c9\u03c0\u03bf\u03c0\u03bf\u03b9\u03b7\u03bc\u03ad\u03bd\u03b1 \u03c0\u03c1\u03bf\u03ca\u03cc\u03bd\u03c4\u03b1, \u03c3\u03c6\u03c1\u03b1\u03b3\u03b9\u03c3\u03bc\u03ad\u03bd\u03b1 \u03b5\u03af\u03b4\u03b7 \u03c0\u03bf\u03c5 \u03b1\u03c0\u03bf\u03c3\u03c6\u03c1\u03b1\u03b3\u03af\u03c3\u03c4\u03b7\u03ba\u03b1\u03bd \u03ae \u03c8\u03b7\u03c6\u03b9\u03b1\u03ba\u03cc \u03c0\u03b5\u03c1\u03b9\u03b5\u03c7\u03cc\u03bc\u03b5\u03bd\u03bf \u03c5\u03c0\u03cc \u03c0\u03c1\u03bf\u03cb\u03c0\u03bf\u03b8\u03ad\u03c3\u03b5\u03b9\u03c2.<\/p>\n<\/div>\n                    <\/div>\n                <\/section>\n                <section class=\"cs4u-wb__panel cs4u-wb__confirm\" data-step=\"3\">\n                    <h3>3. Withdrawal confirmation<\/h3>\n                    <label>\n                        <input type=\"checkbox\" name=\"confirm_withdrawal\" value=\"1\" required>\n                        I confirm that I want to submit a withdrawal request for the order above.                    <\/label>\n                <\/section>\n                <div class=\"cs4u-wb__nav\">\n                    <button type=\"button\" class=\"button cs4u-wb__prev\">Back<\/button>\n                    <button type=\"button\" class=\"button cs4u-wb__next\">Continue<\/button>\n                    <button type=\"submit\" class=\"button cs4u-wb__submit\">Submit withdrawal request<\/button>\n                <\/div>\n            <\/form>\n        <\/div>\n        \n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_98461485 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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